WARMEST GREETING FROM PRIME PLAZA HOTEL KUALANAMU
First of all we would like to thank you for choosing Prime Plaza Hotel Kualanamu as your preferred place to stay. Prime Plaza Hotel Kualanamu will always meet quality and service excellence as management standard of service.
We have prepared this book as a means of information and services as well as local guidelines on facilities of Prime Plaza Hotel Kualanamu.
If you require assistance for our services, our staff will be happy to help you.
Prime Plaza Hotel Kualanamu
To regulate the comfort of your room’s air conditioning, please use the control available in the room.
ADAPTERS | Ext 6
A range of electrical adapters are available through our housekeeping department.
AIRLINE BOOKING | Ext 1
Our reservation will be happy to assist you with your flight booking, reconfirmation and other airlines information. Please note that it is advisable to re-confirm all airline reservations 24 hours prior to departure.
FREE AIRPORT TRANSPORT BY SCHEDULE | Ext 1
Free airport transport can be arranged upon request.
AMENITIES | Ext 6
For your convenience, a variety of amenities are provided in your bath room. Feel free to contact us for refills or anything you might need.
BUSINESS CENTER | Ext 401
Our business center is available for all your office needs from 8:00 a.m to 11:00 p.m daily. Services include printing, photocopying, fax services and internet access. The business center is located on the 2nd floor / lobby level.
BELL SERVICE | Ext 1
For baggage handling for both arriving and departing, simply contact our concierge.
BIBLE | Ext 6
Bible is available upon request.
BILLING PROCEDURE | Ext 1
Advance cash deposit is required unless you pay by an accepted credit card. Should you have any questions, please contact the front desk.
CHECK IN & CHECK OUT TIME | Ext 1
Our check in time is at 2:00 p.m and our check out time is 12.00 p.m. However, if this is inconvenient for you, please contact front desk. Every possible effort will be made to accommodate your schedule.
Please be careful with your children and do not leave them un-attended around the pool and balcony.
The hotel accepts the following major credit cards to settle your account: visa card, master card, BCA card and AMEX.
COURIER SERVICE | Ext 1
For more information, contact our concierge.
Durian fruit is not permitted inside all hotel premises.
DOCTOR ON CALL | Ext 1
Should you require medical assistance, doctor on call can be arranged for personal calls to your room with personal account.
DO NOT DISTURB
A “Do Not Disturb” sign has been placed in your room. Should you wish to be left in privacy, please hang the “Do Not Disturb” sign on your door. Should you wish no incoming telephone calls, please let us know.
Complimentary drinking water has been placed in your room. Please use this water for your consumption and do not drink water from the tap. The tap water is not for drink.
EMERGENCY | Ext 1
In the event of emergency, contact the operator. Fire extinguishers are located on the corridors near the emergency exit door on each floor.
EXTRA BED | Ext 1
For additional extra bed, please contact our receptionist. Lowering mattress to the floor, will be imposed an additional charge equal to extra bed’s price.
The electric power available in each room is 3520 volts.
FACSIMILE | Ext 401
Facsimile service is available at business center, please contact our business center.
HAIR DRYER | Ext 6
A Hair dryer is available on request.
INTERNET ACCES | Ext 1
All rooms are equipped with high speed broadband internet acces to better serve your needs using WIFI connection and cable. Free WIFI connection is also available in lobby area and coffee shop. For further assistance, please contact our front desk.
Kiblat sign is located above the room’s ceiling.
LAUNDRY AND DRY CLEANING | Ext 6
Hotel does not provide the laundry service. However, if you need it please contact our housekeeping department for assistance.
LOST AND FOUND | Ext 6
Should you have lost or misplaced any item in the room, our housekeeping staff will assist you in searching for your belongings and it will be informed to you.
Incoming messages will be brought directly to your room.
OPERATOR | Ext 1
Operator will assist you with telephone calls connection.
Pets are not permitted in all hotel premises.
PRESSING | Ext 6
For pressing your clothes, please contact housekeeping department.
QUR’AN & PRAYING MAT | Ext 6
Qur’an and praying mat are available upon request.
Parking for hotel guests is available beside building area.
IN ROOM DINING | EXT 5
In room dining service is available for 24 hours daily.
RESERVATION | Ext 1
Please contact our reservation staff to make reservation for your return visit.
ROOM TO ROOM DIALING
To contact another room within the hotel, press 8 + room number.
SMOKING & NON SMOKING
All rooms on corridor 1, 7, 8, 9 are non smoking rooms.
All rooms on corridor 3, 5, 6 are smoking rooms.
SAFE DEPOSIT BOX
Safe deposit box is provided in your wardrobe.
The swimming pool is located on 1st floor and open from 6:00 a.m to 9:00 p.m. Pool towels are provided at pool towel counter by the swimming pool area.
TECHNICAL PROBLEM | Ext 6
Please call the housekeeping for any technical problem in your room. Our technician is available 24 hours daily.
TAXI | Ext 1
For taxi service please contact the concierge service or you can wait for a taxi in front of the lobby.